Customer Service

For a number of years, Better Choice Staffing has assisted Maximus Canada with its recruitment for a variety of customer service roles. Maximus administers several government services across Canada, including MSP and Pharmacare.

Listed below is a summary of the various roles we recruit for.

Customer Service Representative – Contact Centre 

Customer Service Representatives handle inquiries and provide information related to the provincial health care system – Health Insurance BC. Ideal candidates will have strong communication and conflict management skills, and be proficient with MS Outlook. A typing speed of 40 wpm and data entry speed of 5000 ksph is required to keep up with the high-volume nature and fast pace of the role. Full training is provided in proprietary systems. Positions begin as auxiliary, working on an on-call basis. Hours are not guaranteed, however candidates who complete the minimum hours’ requirement will be eligible to be considered for full-time employment. Candidates must be available to work a full shift within the hours of operation: Monday to Friday, 8 a.m. to 4:30 p.m.

Customer Service Representative – Service BC

Customer Service Representatives answer inquiries related to the hundreds of programs and services provided by the provincial government. Ideal candidates will have strong communication and conflict management skills, and be proficient with computer programs. A typing speed of 40 wpm is preferred, and full training is provided on proprietary systems. Positions begin as auxiliary, working on an on-call basis. Hours are not guaranteed, however candidates who complete the minimum hours’ requirement will be eligible to be considered for full-time employment. Shifts will be built into the hours of operation, Monday to Sunday, 8 a.m. to 8 p.m.

Customer Service Representative – PharmaCare Helpdesk

Pharmacare Helpdesk representatives handle inquiries from the general public and pharmacists related to our provincial pharmaceutical system – PharmaCare.  Ideal candidates will have strong communication and conflict management skills, have strong typing skills, and be proficient with MS Outlook. Previous experience in the pharmacy industry or with PharmaCare is a bonus. Positions begin as auxiliary, working on-call as and when required. Hours are not guaranteed, however candidates who complete the minimum hours’ requirement will be eligible to be considered for full-time employment. The PharmaCare Helpdesk runs a 24/7 operation, and shifts may be scheduled anywhere within this period. Candidates are therefore expected to demonstrate flexibility in their availability. We also occasionally are requested to recruit for full-time positions at the Helpdesk.

Document Management Clerk

Document Management Clerks handle all the incoming mail by opening, sorting, scanning, and registering documents and forms. Candidates also provide reception relief when required. Ideal candidates will have strong computer skills, experience in high-volume records management, and will be able to maintain focus and efficiency during repetitive tasks. Positions begin as auxiliary, working on-call as and when required. Hours are not guaranteed, however candidates who complete the minimum hours’ requirement will be eligible to be considered for full-time employment. Shifts are scheduled within the standard hours of operation, Monday through Friday, 8 a.m. to 5 p.m.