Customer Service

As the administrators for a number of essential Public Services across Canada, Maximus works closely in conjunction with the BC Provincial Government.

Better Choice Staffing assists in recruitment for a number of their Victoria, BC positions including Document Administration as well as Customer Service Representative roles in a number of Call Centre departments. 

Listed below are the various roles and their attached job descriptions (green links).

 

Customer Service Representative – Contact Centre 

Contact Centre CSR

The Contact Centre Representatives handle inquiries and provide information related to the provincial health care system – HIBC. Ideal candidates will have strong customer service and conflict management skills and be proficient with MS Word and Outlook. Full training is provided in proprietary systems. Positions begin as on-call auxiliary, as and when required. Hours are not guaranteed however candidates who complete the hours requirement will be eligible for full-time employment. Shifts are scheduled within the standard hours of operation, Monday through Friday, 8am to 5pm.

 

Customer Service Representative – PharmaCare Helpdesk

Pharmacare 24-7 Helpdesk

The PharmaCare Helpdesk call centre is a 24/7 operation. Pharmacare Helpdesk representatives handle inquiries from the general public and pharmacists related to our provincial pharmaceutical system – PharmaCare.  Ideal candidates will have strong customer service and conflict management skills and be proficient with MS Word and Outlook. Previous experience in the pharmacy industry or with PharmaCare is a bonus. Positions begin as on-call auxiliary, as and when required. Hours are not guaranteed however candidates who complete the hours requirement will be eligible for full-time employment. Shifts can range anywhere within the 24 hour period. We additionally receive occasional posting for full-time positions within the Helpdesk.

 

Document Administrative Clerk

Document Management Clerk – Grid 7

Document Administration Clerks handle all the incoming mail by opening, prepping, sorting, imaging and registering documents and forms. There are also some filing and record maintenance duties, as well as reception. Ideal candidates will be proficient in Microsoft Office Suites with a minimum typing speed of 45wpm. Positions begin as on-call auxiliary, as and when required. Hours are not guaranteed however candidates who complete the hours requirement will be eligible for full-time employment. Shifts are scheduled within the standard hours of operation, Monday through Friday, 8am to 5pm.

 

MSP Document Processing Clerk

MSP Document Processing Level 1 – Grid 7

This position processes applications and forms related to MSP enrolment that are low complexity and high volume. This involves validating the information provided and entering it into our enrolment system, as deemed appropriate by policies and procedures. Positions begin as on-call auxiliary, as and when required. Hours are not guaranteed however candidates who complete the hours requirement will be eligible for full-time employment. Shifts are scheduled within the standard hours of operation, Monday through Friday, 8am to 5pm.