Client Services Associate

Victoria, BC

Better Choice Staffing is looking for a qualified Client Services Associate to assist a local client.

Primary Responsibilities:
 Provide outstanding product support for our customers and business partners.
 Analyze, prioritize and interpret business processes to identify and resolve reported issues.
 Capture issues and feature requests accurately and in detail sufficient for the development team to resolve so as to deliver quality releases.
 Discover additional product or training needs our customers may have. Ensure this information is passed along to your manager in a timely manner.
 Record each contact with our customers accurately and in a clear, concise, and understandable format.
 Respond to customer requests and inquiries within a period of time according to service level agreements.
 Perform Quality Assurance (QA) related to new releases as required.

 Diploma, Degree or Technical Certification in related field or proven equivalent experience.
 Strong customer service and interpersonal skills, and able to handle challenging situations with composure, professionalism, and courtesy.
 Demonstrated skill with MS SQL (Stored Procedures, Functions, Architecture).
 Experience using SQL Management Studio for basic SQL Server admin such as backing up/restoring database instances.
 Ready and willing to work a variety of shifts including on-call to provide 24/7 coverage.
 Previous experience in customer service/call center environment is an asset.
 Able to work on multiple assignments in a team environment.

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