Better Choice Staffing is looking for a qualified Client Services Associate to assist a local client.
Provide outstanding product support for our customers and business partners.
Analyze, prioritize and interpret business processes to identify and resolve reported issues.
Capture issues and feature requests accurately and in detail sufficient for the development team to resolve so as to deliver quality releases.
Discover additional product or training needs our customers may have. Ensure this information is passed along to your manager in a timely manner.
Record each contact with our customers accurately and in a clear, concise, and understandable format.
Respond to customer requests and inquiries within a period of time according to service level agreements.
Perform Quality Assurance (QA) related to new releases as required.
Diploma, Degree or Technical Certification in related field or proven equivalent experience.
Strong customer service and interpersonal skills, and able to handle challenging situations with composure, professionalism, and courtesy.
Demonstrated skill with MS SQL (Stored Procedures, Functions, Architecture).
Experience using SQL Management Studio for basic SQL Server admin such as backing up/restoring database instances.
Ready and willing to work a variety of shifts including on-call to provide 24/7 coverage.
Previous experience in customer service/call center environment is an asset.
Able to work on multiple assignments in a team environment.