Account Manager

Victoria, BC

Better Choice Staffing is looking for a qualified Account Manager to assist a local client:

 Operate as the lead point of contact for any and all matters specific to the customer and their success on the system
 Ensure customers are successfully implemented and capable of using Helm CONNECT
 Discover additional product or training needs our customers may have
 Build and maintain strong, long-lasting customer relationships
 Monitor software usage – develop baselines for average usage by customer and identify increasing or declining usage for upselling or risk mitigation
 Develop a trusted advisor relationship
 Communicate clearly the progress of initiatives to internal and external stakeholders
 Assist with high severity requests or issue escalations as needed
 Proactively communicate with the team as an advocate for customers
 Maintain records of interactions with customers including minutes from scheduled or unscheduled meetings
 Analyze, prioritize and interpret business processes to identify and resolve reported issues

Your Qualifications
 Diploma, Degree or Technical Certification in related field or proven equivalent experience
 Strong customer service and interpersonal skills, and able to handle challenging situations with composure, professionalism, and courtesy
 Ready and willing to travel for work
 Previous experience in Account Management – preferably in a subscription-based business
 Able to work on multiple assignments in a team environment
 Possess strong communication, customer orientation and positive attitude
 Must be a self-motivated team player, with a positive can-do attitude and solid work ethic

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