ICBC – Client Service Representative

Kamloops, BC
Salary: $26.12 /hour

Client Service Representatives form an integral part of the ICBC team by delivering professional and informative frontline services to the Corporation’s diverse customer base. Working in the fast-paced environment of a Driver Licencing Centre, they assess the eligibility of clients for driver licences, process requests for ID and other services, and answer a high volume of customer inquiries. This is an excellent opportunity for anyone looking to advance their customer service experience in a corporate environment with an employer that values diversity and inclusion.

We have two positions available.
Position 1: P/T, up to 28 hours per week
Position 2: F/T, 37.5 hours per week

Location: Kamloops, BC
*Training will take place in Vancouver – accommodation & travel expenses covered by ICBC*

Duration: 6 months – staring August 24th. Possibility of extension or permanent opportunities upon completion of the contract

Schedule: Monday to Friday, hours dependent on P/T or F/T position

Hourly Wage: $26.12 (+ 18.8% in lieu of benefits/vacation = $31.03)

Responsibilities and Duties:

  • Respond to a variety of inquiries related to driver licensing
  • Explain licensing policies and procedures to clients, including frustrated individuals and those whose first language is not English
  • Determine whether requirements for driver’s license renewals, duplicates and BCID cards have been met
  • Assess identification/documents to ensure validity
  • Administer knowledge/vision tests and determine results
  • Operate digital photo and vision testing equipment
  • Follow procedures related to cash handling and revenue transactions
  • Access computer systems and databases to enter, retrieve, analyze, and edit a variety of reports and data
  • Comply with privacy regulations and work in accordance with specified timelines
  • Perform follow-vehicle duties (driving ICBC car following another vehicle being tested for a license while the driver examiner takes notes in the passenger seat).

Knowledge, Skills and Abilities:

  • High school diploma
  • 2 years’ experience working in a customer-facing environment
  • Cash handling experience in a busy environment – banking experience is an asset
  • Confident ability to multi-task and deal with rush periods
  • High standard of customer service with excellent interpersonal and conflict resolution skills
  • Minimum data entry proficiency of 5000 nkph at 95% accuracy
  • Valid Class 5 license for follow-vehicle duties

Other Requirements:

  • Able to stand on feet for prolonged periods
  • CSIS Clearance: must have 10 years’ Canadian residence
  • Credit must be in good standing
  • Punctuality and full commitment to the duration of the assignment is essential.

Better Choice Staffing is pre-screening candidates for this position. Selected candidates are required to complete a short data entry assessment, pre-screen Skype/phone interview, and have two reference checks completed. Due to the high volume of applications we receive, only candidates that meet the qualifying criteria will be contacted.

Contract length: 6 months

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