For a number of years, Better Choice Staffing has assisted Maximus Canada with its recruitment for a variety of customer service roles. Maximus helps administer several government services across Canada, including MSP and Pharmacare.

CSR roles involve answering a high volume of inbound queries from  residents relating to government programs and services.

These roles typically start as auxiliary, on-call positions, with the option to apply for other positions, including permanent positions, after reaching a certain time period.

Some positions require flexible availability, which may include being able to work evenings or weekends.

Remote positions will require candidates to have a hardwire internet connection (i.e. access to a modem) and a safe, private workspace. These roles may require candidates to sit for long periods.

Ideal candidates will possess:

• Previous customer service experience in a call centre, retail, office, or hospitality environment
• A pleasant and professional phone manner
• Effective and flexible communication skills
• Patience and empathy
• Demonstrated experience in conflict resolution
• Solid MS Office skills
• A typing speed of 30 wpm and data entry speed of 5000 ksph

Supervisor positions also become available, which require at least 2 years of expereince leading teams, ideally in a call centre environment. Other important experience would be recruiting, training, scheduling, and coaching performance.