FAQ

Better Choice Staffing understands you may have questions about our services, so we’ve compiled a list of the most common queries we receive.

I am a job-seeker. Is it free to use your services?

Yes, our services to job-seekers are free of charge.

Are you a government-funded agency?

No, we are a private employment agency. As a local business, our income comes from our business clients. We do however work closely with government-funded employment centres to help unemployed residents find work.

How do I apply to register?

Please upload your resume in the ‘Contact Us’ section of our website and our Office Administrator will be in touch as soon as possible. Due to the high volume of resumes we receive, it might be 1-2 days before you are contacted. Please note that due to our busy schedule, we are unable to interview walk-ins upon arrival; appointments must be scheduled in advance, pending review of a resume.

What types of positions do you have available?

We recruit for a variety of roles within the fields of Administration, Accounting, Finance, Legal, Marketing, Communications, HR, I.T., and Project Management.

Which companies do you work with?

We work with a number of public, private and non-profit organizations in Victoria, ranging in size from small independent offices to large nationwide franchises. Some of our clients include the provincial government, public sector agencies, Crown corporations, local or regional not-for-profits, financial institutions, legal firms, and local businesses. Some of our clients have corporate office environments, others are in more industrial settings.

Do you only offer temporary work?

Although a large portion of our staffing requests are temp-based, many clients also utilize our recruitment services for permanent needs within their businesses. Additionally, we have a high success rate of temporary staff being transitioned into permanent employees, based on their performance during an assignment.

If I work for you as a temp, or am hired permanently by your client, how big a cut of my wage/salary do you take?

Better Choice Staffing does not take a cut of our employees’ wages or salaries. The pay rate you see on our job postings is what you would receive (before taxes). The fees we receive from business clients are not deducted from a candidate’s salary.

I am not looking for an entry-level clerical job. Is it worth registering with BCS?

The majority of requests we receive involve clerical components, but levels of responsibility range from basic reception support to higher-level requirements such as Executive Assistants and Senior Managers, to needs for designated accounting, HR, legal, or project management professionals. Better Choice Staffing acts as an additional resource to complement your job search, so even if opportunities in your field of expertise don’t come up so often, it’s worth registering as a means of keeping your options open!

I am currently working full time but interested in hearing about other opportunities. Can I register?

Certainly! Please just let us know your work schedule when sending us your resume, so that we can arrange an appointment at a convenient time within our opening hours. As our office closes at 4:30, the very latest appointment we can offer is at 4pm.

What does an appointment with BCS involve?

During a meeting with one of our friendly staffing consultants, we will go over your current employment objectives: What kind of work are you looking for? What sort of environment would you prefer to work in? Are you looking for part-time or full-time hours? Are you interested in temporary opportunities or only permanent opportunities? Do you have any specific salary requirements? All of these questions help us to determine what sort of placements you may be suitable for.

We will also discuss your previous roles and experience, your education and transferable skills, and your accomplishments. There are no right or wrong answers; we simply want to gain a thorough understanding of your work background so that we can effectively promote your services to our clients.

As part of the screening service offered to our clients, candidates will be asked to provide contact information for former/current direct managers or supervisors in order to complete reference checks. Computer testing will also be administered to ascertain proficiency levels in standard MS Office suites. Additional testing may be necessary for certain roles requiring specific software or technical skills.

I have over 10 years of office administration experience. Is it really necessary for me to do the computer testing?

Completion of the computer assessments is another screening service provided to and valued by our clients. Our experience placing candidates over the years has demonstrated that work experience does not always indicate computer proficiency. We appreciate that some people feel anxious about test situations, but please don’t worry that the results will reduce your chances of finding employment. Interestingly, candidates with years of experience often note how useful they find the tests for highlighting their rusty skills and refreshing their knowledge!

I have a disability that requires extra support with computer assessments. Can this be accommodated?

Once your interview appointment has been scheduled, please let us know the accommodations you will need, and we will do our best to support them. Carers, readers, and translators are very welcome at the appointment!

I am applying for a job and have to provide proof of my computer skills. Does your agency offer general computer skills training and testing ?

No, our computer assessments are only administered for people registering with our agency. For computer training, we recommend looking into Sprott Shaw College.

Why do you request direct deposit information when confirming interview appointments?

As an employment agency and staffing vendor, we are responsible for the payroll administration of our candidates while they are working for our business clients on a temporary assignment. Although this information is requested in your first meeting with one of our consultants, it is not required immediately and can also be provided once acceptance of a contract placement is confirmed.

How long does it take to find employment through BCS?

Timelines for employment are difficult to determine as opportunities are dependent on the job market and our clients’ needs. Although we receive a steady stream of assistance requests on a weekly basis, we can never guarantee employment opportunities will be available upon registration. Some candidates are fortunate with timing and receive an opportunity on the same day they register; others might be waiting for a week or so. Those with very specific and fixed preferences or skill-sets tend to have the longest wait for the right match.

I only want part-time work. Can I still register?

Yes! Although many of our temporary contracts are full-time Monday to Friday, we do occasionally receive requests for part-time assistance as well. We are always looking for candidates with flexible availability that are open to taking last-minute 1-day assignments. Additionally, if you are open to working full-time but only for short durations, we have many opportunities where clients may only be looking for 1-2 weeks of assistance.

I am an immigrant living in Victoria with an open work permit/study permit. Can I register with BCS?

Candidates with a valid open work permit or study permit are welcome to send their resume. Permits must be presented during an interview, and it is the responsibility of the job-seeker to keep Better Choice Staffing updated on the status of any permit extension or permanent residency applications. Please note that due to the 20-hours-per-week work restrictions for study permit-holders during term time, there may be fewer employment opportunities for students. Better Choice Staffing is also unable to secure co-op placements for students.

Does BCS accept applications from students?

Yes, but please be aware that class schedules may limit certain employment opportunities.

I am retired but looking to go back to work. Will BCS have work for me?

Definitely! We are proud to have a diverse pool of candidates, including those who have retired but are looking to keep busy with temp work.

By registering with BCS do I sign an exclusive contract, or can I work with other agencies as well?

Better Choice Staffing does not require exclusivity, meaning that registered job-seekers are not legally obligated to use only our employment services. In fact, we encourage candidates to register with more than one agency to expand their pool of opportunities.

I currently live on the Mainland but plan to move to Victoria. Can I register with BCS?

You may send us your resume, but please note that we prioritize those candidates already living in Victoria. This is because we typically receive a short turn-around-time for filling staffing needs. For practical reasons, it is therefore recommended that candidates register once they have secured housing in Victoria.

I registered with BCS two years ago, only to find a permanent job elsewhere. I am now looking for employment again. Can I re-register?

Absolutely! Whether you had registered a few months ago or a few years ago, please either send us a message via the ‘Contact Us’ page with your updated resume, or just send an email to our main address.

Does BCS assist with resume-writing?

Our consultants will typically offer resume advice to candidates that register with our services, however we do not offer specific resume-writing services to the general public. For this purpose, we suggest contacting Resume Hut or WorkBC.

Does your office have on-site parking?

No, we do not have on-site parking. The View Street Parkade is around the corner from our offices and there is street parking in the area. As parking downtown can be limited, we recommend that candidates allow ample time to find a space, or use public transit.

How accessible is your office for people who use a wheelchair?

Our office has stairs-only access leading up to the second floor, where we have our washroom and computer testing room. Any candidates who use a wheelchair are interviewed on our ground floor, and we are happy to make alternative arrangements with computer testing. We apologize for any inconvenience the above may cause.

It looks like you have a dog in the office, but I have a fear of them. How will this work?

Please just let us know in advance, and we will make sure Maddie is locked in an office for the duration of your appointment.

Can BCS sponsor immigrants to work in Canada?

No. Better Choice Staffing can only work with job-seekers who already have a valid work permit legally allowing them to work in Canada. Additionally, we cannot guarantee that anyone who registers with us on a temporary work permit will find a permanent job that helps them apply for Permanent Resident status.

Do you have an employee referral scheme?

While we greatly appreciate word being spread about our services, we do not have a rewards system in place for employees who refer our services to others. Please not, individuals that are referred to our agency through an internal connection are still required to complete our standard screening procedures.

I am a business owner/HR Manager. Can I use BCS to recruit candidates for senior non-clerical or management positions?

Absolutely! Better Choice Staffing specializes in sourcing and screening candidates for a variety of staffing needs. Conducting site visits also allows us to get a better idea of the work environment, helping us find the right candidate for the role.