ICBC

Better Choice Staffing assists ICBC in recruitment for both Permanent and Contract positions (3 months, 6 months and 12 months) for all of British Columbia. Below are job descriptions of the positions we recruit for. Call outs are location specific and are posted when a need is communicated. 


ICBC – Claims Document Support Assistants

Claims Document Support Assistant Job Description

Assessment Requirements

  • Minimum typing 35 wpm @ 90% accuracy
  • Minimum data entry 5,000 nkph @ 95% accuracy

$18.44 (+18.8% in lieu of benefits/vacation)


ICBC – Claims Support Assistants

Claims Support Assistant (Litigation & Medical Ideal) Job Description

Requirements:

  • 2 years administrative experience with a (preferred) certificate/diploma in Office Administration
  • Experience in a legal/medical office experience (ex. Legal Assistant, MOA) an asset
  • Proficient in business English, grammar and spelling
  • Strong computer skills including Microsoft Office
  • Flexible and adaptable to changing work demands, volumes, and schedules
  • Excellent interpersonal skills and ability to multitask

Assessment Requirements

  • Minimum typing 55 wpm @ 90% accuracy
  • Minimum data entry 5,000 nkph @ 95% accuracy

Salary: $19.86 (+18.8% in lieu of benefits/vacation) for Contract Positions


ICBC – Client Service Representatives – Part Time and Full Time

Client Service Representative Job Description

Requirements:

  • High school diploma and a minimum of 3 years working in a face to face customer service environment, banking experience preferred
  • Experience working under tight time constraints and meeting critical deadlins
  • Strong computer skills including Microsoft Office and data entry (min. 5000 ksph at 95% accuracy) skills
  • Cash handling experience
  • Excellent interpersonal skills with the ability to diffuse tense situations
  • Full commitment to the duration of the assignment and punctuality is essential

Assessment Requirements

  • Cash Handling – 75% Intermediary level with completion in under 20 minutes
  • Minimum data entry 5,000 nkph @ 95% accuracy

 

Salary: $23.01/hr (+ 18.8% in lieu of benefits/vacation)


ICBC – Customer Contact Representative (Call Centre) – Part Time and Full Time

ICBC Customer Contact Rep Job Description

Requirements

  • Post-secondary education (degree, certificate, diploma) or equivalent combination of education and administrative experience in an office environment preferred
  • 6 months – 1 year call centre experience preferred. Ideal candidates will have a mix of face to face and call centre customer service experience.
  • Experience handling public requests for information in a computerized and regulated environment

Assessment Requirements

  • Data Entry 5,000 NKPH
  • Call Centre Listening (test will be administered by ICBC)

Training is full time for 8 weeks.

Salary: $23.01 (+18.8% in lieu of benefits/vacation)